Fit Buddha is our home, and we hope you feel that way too. It is important to us, as a team, to act as one, and for everyone to be on the same page. Our philosophy is that safety and client come first. Below is a list of important points that we expect out of our team, and our clients expect out of us as a studio. We find these points to be the core fundamentals of our Fit Buddha community. Please take some time to read through these, and to continue to challenge yourself to be the best trainer you can be:
Be the Best Trainer You Can Be
- Always be a good example by following safety procedures with the machines.
- Create true connections with your clients! This is how we build full classes and a loyal following.
- Always make your client feel accomplished and proud!
Client Names
- Learn the names of our clients! They are our most valuable asset, and more importantly, they are amazing people who truly enjoy coming to your class.
- Knowing their name is the first, and most important step towards making our clients feel welcome in our ‘home’ and building a connection with them
New Clients
- A new client is the most important client. Remember that this is an intimidating experience, and it may take some people time to expand their comfort zone.
- Take the time to welcome them, introduce yourself, sign them in and brief them on the machine
- Find out if there are any limitations or injuries they may have, and adapt to them.
- During class, pay close attention to them, making sure they have an enjoyable experience by helping with springs, and explaining how to get into moves, and giving them positive encouragement. Be careful to not zero in on the new client too much, and make them feel singled out.
- Approach the new client at the end of class, congratulate/joke with them for surviving, and ask them how their experience was, and LISTEN to their comments.
- Encourage them to come back within 2-3 days of their 1st class for best results. Assure them that the first is the hardest, and the next class will not feel as daunting. Take this time to explain to them the benefits of various packages and inform them of our referral program so they can bring a friend for free.
- Always give them a positive experience, we want them to feel ‘achieved’ after they leave your class
Give Personal Attention
- SERVICE, SERVICE, SERVICE! We are at the client’s service, and it is our job to give them the best experience possible!
- Take a moment in each move to pay personal attention to one client at a time. Those moments go a long way with the client and are important to building a relationship with them.
- Touching a client is at the discretion of the Trainer. Some people are more comfortable touching clients than others. The most important point is to be conscious if the client feels like their space is invaded.
- Give encouragement in some form to every single client in class, as well as the entire group. Pay attention to their facial expressions and how they’re receiving your training. They may be feeling overwhelmed and you need to dial it back a bit, where others might not be responding and they appreciate being pumped up.
- Get to know your clients, so you can give them what they want. Set them up for success!
Help the Client with the Machine
- The smallest gesture goes a long way with the clients. When we hand them a strap preparing for the next move or change their springs for them, or move their handlebars, etc. the client takes note of that.
- Choreograph your routines with transitions in mind. Work it out so the client has to do as little as possible, and can focus on their body and workout, rather than stressing about changing springs or moving from the front to the back repeatedly.
- Use the Mermaid or other exercises that don’t require the carriage moving and springs, so you can personally change the springs for the clients. If there’s no time to spring change everyone, at least open the platform to remove a step for them.
- Remember to pay close attention to your first-time clients, and make sure you adjust their machine before any other clients.
- If you know someone has to leave immediately after class, offer to clean the machine for them. The smallest gesture relieves a lot of their stress and allows the clients to enjoy themselves that much more.
Ambiance & Lighting
- During your classes, the studio is your temple. Be aware of the best lighting for that time of day, and whether the heater or air conditioner should be on.
- Have music prepared for the workout and cool down, try not to let the studio go without some kind of music on to enhance the mood.
- CLEAN UP! Even if it’s from the trainer before you.
Music
- Put pride and energy into creating a playlist for your classes. Some clients weigh their entire experience on the trainer’s playlist.
- Please be conscious of swear words or inappropriate lyrics that could offend clients.
- Change your music up often, and don’t get sucked into the same playlists or you’ll lose the energy in class.
- Most of all, be conscious of how your clients are feeling about the music. If you see eye rolling, change it up!
- Always have backup music. Whether your phone dies unexpectedly or the speakers stop working, be prepared to use another resource.
Working out during classes
- It is inappropriate to stay on the machines during a group class. You can show the clients how to get into moves, or a few tricks, but spend the majority of class moving around the studio and focusing on the clients.
- It is okay to be on the machines during private lessons if the client prefers that, so long as you keep the client top priority (change their springs, make sure they have the correct form, etc.).
Inappropriate Language & Negativity
- No swearing!
- Don’t speak negatively, whether it’s about other clients, trainers, or the studio, keep negative comments to yourself. If other clients or trainers are speaking unethically or not keeping the peace, do not involve yourself.
- It’s our job to help improve our client’s mood and day, that’s the best part of our job!
Have Fun!
You’ll quickly learn that you receive equally, if not more value out, of training clients. This is such a rewarding experience, and we know what an amazing person you are. We are thrilled for you to represent FitBuddha, and to help our studio grow. Enjoy yourself during class!
